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Shipping Policy
Welcome to Art & Arrow, a brand of Aimers. This Shipping Policy explains how we process and deliver orders placed through artandarrow.com.
Shipping Locations
We proudly ship our products worldwide. Shipping availability may vary depending on your destination country and local courier services.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Customized products such as printed materials, personalized designs, and made-to-order items may require additional production time.
- Orders are processed Monday through Friday, excluding public holidays.
Estimated Delivery Time
Delivery times are estimates and may vary by destination.
🇮🇳 India
3–7 business days
🌍 International
7–21 business days
Customs clearance, weather conditions, public holidays, or courier delays may affect delivery.
Digital Products & Services
Digital design services (such as social media designs, promotional graphics, branding, and artwork) are delivered electronically through email, cloud storage, or another agreed method. No physical shipping applies to these services.
Shipping Charges
Shipping charges are calculated during checkout based on:
- Destination
- Package weight and dimensions
- Shipping method selected
Any promotional free shipping offers will be displayed during checkout.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other government charges are the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
We are not responsible for delays or additional charges caused by incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Shipments
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date.
Include:
- Order number
- Photographs of the package (if damaged)
- Description of the issue
We will work with the shipping carrier to investigate and assist in resolving the matter.
Delivery Delays
Delivery dates are estimates only. While we work with trusted courier partners, delays caused by customs, weather, transportation issues, or other events beyond our control are not guaranteed delivery failures.
Contact Us
If you have any questions regarding shipping, please contact us:
Art & Arrow by Aimers