Terms & Conditions

Welcome to Art & Arrow, a brand of Aimers (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of https://artandarrow.com (the “Website”) and the purchase of our products and services.

By accessing our Website or placing an order, you agree to be bound by these Terms.

1. Eligibility

By using this Website, you confirm that:

• You are at least 18 years of age or have permission from a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• The information you provide is accurate and complete.

2. Products & Services

Art & Arrow offers products and services including, but not limited to:

Product images displayed on the Website are for illustration purposes. Actual colors, textures, and finishes may vary slightly due to screen settings, printing processes, materials, or manufacturing variations.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

• Accept or reject any order.
• Limit quantities purchased.
• Cancel orders suspected of fraud or misuse.
• Refuse service where permitted by law.

Customers are responsible for ensuring that all order details are accurate before completing their purchase.

4. Pricing

All prices displayed on the Website are subject to change without prior notice.

Prices may not include:

• Shipping Charges
• Customs Duties
• Import Taxes
• Local Taxes
• Other Government Charges

These charges remain the customer’s responsibility unless otherwise stated.

5. Payments

We accept payments through secure third-party payment providers supported by Shopify.

Orders will only be processed after successful payment authorization.

If a payment is declined or cannot be processed, the order may be delayed or cancelled.

6. Customized & Personalized Orders

Many of our products are custom-made according to customer specifications.

Customers are responsible for verifying:

• Names
• Phone Numbers
• Addresses
• Spellings
• Colors
• Sizes
• Quantities
• Artwork
• Design Files
• Print Specifications

Once final approval has been provided or production has started, changes may not be possible.

7. Digital Design Services

For digital design projects:

• Customers must provide complete and accurate design requirements.
• Project timelines begin after receipt of all required content and information.
• Reasonable revisions may be included if specified in the quotation or service package.
• Additional revisions or changes outside the agreed scope may incur additional charges.
• Final files are delivered in the formats specified in the order or quotation.

8. DIY Craft Kits

DIY craft kits are intended for creative and educational use.

Customers should:

• Follow all included instructions.
• Use products under appropriate adult supervision where necessary.
• Use paints, tools, and accessories responsibly.
• Keep small parts away from young children where there is a choking hazard.

Art & Arrow is not responsible for injuries, misuse, or improper handling of products.

9. Shipping & Delivery

Shipping is governed by our separate Shipping Policy.

Estimated delivery times are provided for convenience only and are not guaranteed.

Art & Arrow is not responsible for delays caused by customs authorities, courier services, weather conditions, public holidays, strikes, or events beyond our reasonable control.

10. Returns & Refunds

Returns and refunds are governed by our separate Return Policy and Refund Policy, which form part of these Terms.

Customers are encouraged to review these policies before placing an order.

11. Intellectual Property

All content available on this Website, including but not limited to:

• Logos
• Trademarks
• Brand Names
• Product Designs
• Graphics
• Illustrations
• Photographs
• Videos
• Website Design
• Text
• Icons
• Artwork
• Marketing Materials

is owned by or licensed to Art & Arrow or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, sold, or used without prior written permission.

12. Customer Content

Customers retain ownership of the artwork, logos, text, photographs, and other materials they provide.

By submitting such content, you confirm that:

• You own the necessary rights or have permission to use it.
• It does not infringe the intellectual property or other rights of any third party.
• It does not violate any applicable law.

You grant Art & Arrow a limited licence to use your submitted content solely for the purpose of completing your order.

13. Prohibited Use

You agree not to:

• Use the Website for unlawful purposes.
• Upload malicious software or harmful code.
• Attempt unauthorized access to our systems.
• Interfere with the Website’s operation.
• Infringe intellectual property rights.
• Submit offensive, defamatory, fraudulent, or illegal content.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Art & Arrow, Aimers, its directors, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our Website, products, or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold harmless Art & Arrow, Aimers, and their directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your breach of these Terms.
• Your misuse of the Website.
• Your infringement of third-party rights.
• Content or materials you provide to us.

16. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Pandemics
• Government actions
• War
• Strikes
• Transportation disruptions
• Internet outages
• Power failures

17. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective upon publication on this Website.

Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

19. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws, the courts having jurisdiction over Surat, Gujarat, India, shall have exclusive jurisdiction to resolve any dispute arising out of or relating to these Terms, the Website, or any order placed through the Website.

20. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Art & Arrow by Aimers

https://artandarrow.com

info@artandarrow.com

+91 99 79 11 91 33